FAQs
Q
Do I need to book in advance?
Our preferred method of booking so that we can plan your journey and prepare our cars to provide you with our best possible service.
Either :
Whatsapp us on 07771 282 282 or
complete the online booking form or
email info@executivetravelascot.com
It is important to confirm your booking by replying to your quote with Confirmed Booking.
Q
How do I pay?
We accept cash, all major credit cards and Apple Pay on completion of journey, or if you prefer we can take bank transfers for pre bookings, and regular, repeat journeys can be paid on account. High value bookings for non-account holders will require a deposit.
Q
Can I set up a corporate or personal account with you?
Yes, subject to our terms and conditions, we can set up an account and all bookings will be charged to your account and invoiced for payment on a regular basis. Please email us at info@executivetravelascot.com for more details.
Q
Do you take pets?
Service dogs are welcome. By special request, we may cater for well behaved, hypoallergenic, small sized dogs and cats in travel cots. Prebooking only. We carry vulnerable clients with severe allergies or undergoing hospital treatment and so we may need to sanitise the car in-between bookings. Please let us know at the booking stage if you have any allergies or need any special requirements.
Q
Are you fully insured?
Yes we are fully insured, and furthermore we are fully licensed and authorised as a private hire operator with the Royal Borough of Windsor & Maidenhead.
Q
Are your drivers security checked?
Private Hire and Chauffeur Car Services is, quite rightly, a highly regulated industry to protect the public. All drivers and operators must be DBS security checked on a regular basis. Traffic offences and speeding fines must be reported within 7 days. At Executive Travel Ascot Ltd. we take all our responsibilities extremely seriously. If you have any queries, please do not hesitate to contact us at info@executivetravelascot.com.
Q
What level of service can I expect?
We aim to provide the best possible service to our clients and will try to cater for all your needs. If you have any special requests, please let us know at the time of booking and we will endeavour to accommodate them. We can customise any journey on request, for example to stop at a local florist enroute to collect a bunch of flowers for your loved one or to the supermarket for fresh milk, for that important cup of tea when you arrive home. Enroute stop offs attract a small additional fee. We offer name board, meet and greet at all major airports on request, at no cost. Water and tissues in the car always, USB charging for laptops and mobiles. In the unlikely event that we have not met your expectations, please do not hesitate to contact us at info@executivetravelascot.com at your earliest convenience, noting the time and date of your journey. We will investigate the matter immediately and respond back to you within 24 hours.
Q
Cancellations / Rearrangements?
We understand that on occasion, life can be complicated so we try to be as flexible as possible, where we can. Should your arrangements change, or you need to cancel, please give us as much notice as you can. For high value bookings for non-account holders where a deposit is required, we will refund the deposit, in full, if notice is given within 72 hours of the hire date and time.